FAQ’S

Things You Need to Know and We Know You Need

MSP FAQs
  • 01. What is the MSP model?

    Managed service provider model centralising staffing.

  • 02. Does Handglove support MSP?

    Yes—core strategy.

  • 03. Is there a recruiter program?

    Yes—independent recruiters earn commissions.

  • 04. Can recruiters build their own brand?


    Yes—white-label capability.

  • 05. Can existing agencies join Handglove?

    Yes—as part of a larger healthcare labor exchange.

  • 06. Does Handglove support recruiters?

    Yes—independent recruiter program available.

Clinician FAQs
  • 07. Is onboarding fast?

    Yes—quick credential verification.

  • 08. Do clinicians get priority access?

    High performers do.

  • 09. Can clinicians cancel shifts?

    Yes—with accountability.

  • 10. Is there a rating system?

    Yes—mutual rating system.

  • 11. Can clinicians track earnings?

    Yes—real-time earnings dashboard.

  • 12. Is there support for clinicians?

    24/7 support.

  • 13. Do clinicians negotiate pay?

    Indirectly—by choosing shifts with preferred rates.

  • 14. Can clinicians go full-time?

    Yes—facilities can hire directly.

  • 15. Is there a referral program?

    Yes—earn for referrals.

  • 16. Are bonuses available?

    Yes—depending on shifts and demand.

  • 17. Do clinicians build a profile?

    Yes—performance-based reputation.

  • 18. Are there penalties for cancellation?

    Cancellations affect your rating—higher cancellation rates result in fewer shift opportunities.

  • 19. Can clinicians work at multiple facilities?

    Yes—no restrictions.

  • 20. How fast is payment?

    Same-day or next-day options.

  • 21. How do clinicians get paid?

    Through the Handglove payment system.

  • 22. Is there a schedule requirement?

    No—work anytime.

  • 23. Can clinicians choose shifts

    Yes—full autonomy.

  • 24. How do clinicians sign up?

    Clinicians cannot SIGN UP directly; they must be authorised through an MSP or approved by the facility.

  • 25. Who can join

    - Licensed CNAs, LPNs, RNs.

Facility FAQs
  • 26. How are disputes handled?

    Through support and verification systems.

  • 27. Can facilities see cost breakdowns?

    Yes—clear reporting.

  • 28. is data secure?

    Yes—HIPAA-compliant systems.

  • 29. Is there customer support?

    Yes—24/7 support.

  • 30. Can I set different rates per shift?

    Yes—complete flexibility.

  • 31. Is this cheaper than agencies?

    Typically much more cost-effective, as we eliminate factoring fees and leverage a workforce largely made up of facility staff who are willing to work at comparable pay rates.

  • 32. Does Handglove reduce overtime?

    Yes—by filling shifts quickly, facility can block overtime staff from pick up shifts.

  • 33. How is compliance handled?

    Licences and credentials are verified.

  • 34. Can I block clinicians (DNR)?

    Yes—control your workforce quality.

  • 35. Do I approve clinicians before they work?

    Yes—full visibility before acceptance.

  • 36. Can I see clinician history?

    Yes—ratings, attendance, and experience.

  • 37. Is there a no-show protection?

    Yes—low no-show rates with performance tracking.

  • 38. What happens if a clinician cancels or call out?

    Replacement matching begins instantly.

  • 39. Do facilities need contracts?

    Flexible agreements—minimal friction.

  • 40. Is onboarding difficult?

    No—simple onboarding process.

  • 41. Can I manage multiple facilities?

    Yes—only a cooperative account can manage multiple facilities

  • 42. Can I post recurring shifts?

    Yes—automated recurring scheduling.

  • 43. What if no one picks up the shift?

    Increase the rate or expand criteria—the platform suggests optimisations.

  • 44. Can I prioritize specific clinicians?

    Yes—favourite and rebook preferred staff.

  • 45. How are clinicians matched?

    based on availability, location, credentials, and ratings.

  • 46. Can rates be adjusted in real time?

    Yes—dynamic pricing increases fill speed.

  • 47. Who controls pay rates?

    Facilities—full pricing control.

  • 48. How do facilities post shifts?

    Via dashboard or mobile app in under a minute.

  • 49. What if my team resists using it?

    ✔ Designed for real nursing workflow
    ✔ Minimal training required
    ✔ Works alongside existing process

    👉 “Adoption happens when it actually makes life easier.”

  • 50. Is this going to add more work for my team?

    ✔ Simple scheduling interface
    ✔ Auto-fill reduces calls & texts
    ✔ Less time chasing staff

    👉 “Less coordination. More coverage.”

  • 51. Will this increase my costs?

    ✔ You set the rates
    ✔ Reduce overtime + agency dependency
    ✔ Pay only when shifts are filled

    "More control = lower total staffing cost.”

  • 52. Are these clinicians reliable?

    ✔ Pre-screened professionals
    ✔ Performance tracking & ranking
    ✔ Repeat-request top performers

    “You don’t get random staff — you get proven staff.”

  • 53. Will this actually work during a call-out?

    ✔ Built for real-time gaps
    ✔ Instant access to available clinicians
    ✔ Auto-backfill reduces manual scrambling

    “If it doesn’t work — it doesn’t belong in your building.”

Investor FAQs
  • 54. This sounds too good to be true.

    Let’s prove it with one shift.

    Real scenario
    Real clinician
    Real payment cycle

    👉 No theory—just results

  • 55. Why hasn’t this been done before?

    Because access was locked.

    Factoring firms controlled it
    Now Handglove opens it to facility leaders

  • 56. How do I know I’ll actually get paid?

    “Your facility is the payer.”

    Same billing cycle
    Same payment system
    Just now you’re on the return side

  • 57. I don’t have time for something new.

    “No new workflow.”

    Same scheduling
    Same approvals
    Same staffing process

    👉 Zero operational change

  • 58. What if something goes wrong?

    “You start small.”

    One shift
    One trusted clinician
    Full visibility from start → finish

    👉 Test it safely before scaling

  • 59. This feels like investing—I don’t do that.

    You’re already doing it.”

    You approve staffing daily
    You manage budgets already
    This simply adds return to decisions you already make

  • 60. This sounds risky.

    “You control the risk.”

    You choose which shifts
    You choose which clinicians
    You already know your staff performance

    👉 This isn’t guessing—it’s informed control inside your own facility

  • 61. Market Intelligent

    You already manage staffing.
    You already approve the spend.
    You already understand the system.
    👉 Now it’s time to own the upside.

  • 62. What Investor Gain

    ✔ Control over investment selection
    ✔ Visibility into every transaction
    ✔ Predictable, shift-based returns
    ✔ Alignment with your facility operations
    ✔ No disruption to current workflow

  • 63. What are the Strategic Advantage

    You’re not learning a new system.

    You’re simply:

    Owning a layer that already exists
    Capturing value already flowing through your facility

  • 64. Example Scenario

    You approve a clinician shift
    Payroll is funded instantly
    The facility pays in 30 days

    You receive:
    Your capital back PLUS structured return

    👉 Repeat across multiple shifts = consistent revenue stream

  • 65. Replace External Profit with Internal Gain

    Today:

    Factoring companies profit from your payment cycles
    Agencies profit from your staffing gaps

    With Handglove:
    👉 You capture both sides of the value

  • 66. You Control the Risk

    You choose which clinicians to fund
    You choose which shifts to participate in
    You already know your facility’s reliability

    👉 This is not blind investing — it’s informed control

  • 67. How It Works

    You select the shifts and clinicians you trust
    You fund the payroll for those shifts
    Clinicians get paid immediately
    Your facility pays the invoice (as usual)
    You receive your capital + structured return

    ✔ Same workflow
    ✔ Same clinicians
    ✔ Same facility

    👉 New outcome: You capture the profit

  • 68. Who are Handglove’s investors?

    Our investors include RDONs, DONs, HR directors, and administrators—leaders who understand facility staffing costs firsthand and want to participate in the financial upside.

  • 69. Is ROI predictable?

    Yes—based on shift volume.

  • 70. Does Handglove support factoring replacement?

    Yes—internal funding model replaces factoring.

  • 71. Are transactions transparent?

    Fully transparent tracking.

  • 72. How are investors repaid?


    Through facility payments with structured returns.

  • 73. Is investor capital used?

    Yes—optional model for scaling.

  • 74. Why is payroll funding important?

    Ensures clinicians are paid quickly without waiting 30–45 days.

  • 75. What is payroll funding?

    Capital used to pay clinicians before facility payment is received.

  • 76. Is this investor-friendly?

    Yes—predictable, recurring revenue model.

  • 77. Why should investors care about Handglove?

    Because every shift becomes a revenue-generating transaction with scalable network effects.

  • 78. What happens if DSO extends or invoices delay?

    We modelled a 45-day DSO and 5% invoice slippage. Even under stress, the model remains margin-positive. The capital requirement increases, but the spread cushion protects the downside. Our guardrail is maintaining a minimum 25% gross margin

  • 79. Why wouldn’t hospitals just build their own float system?

    Hospitals optimise for patient care and compliance – not workforce liquidity management. Outsourcing staffing shifts balance sheet burden off them. We absorb operational coordination while capital partners power payroll velocity. That separation creates efficiency.

  • 80. Why should I trust you to scale this responsibly?

    Because we are scaling capital in proportion to verified receivables — not ambition.

    Growth only happens when:
    • Shifts are filled
    • Invoices are issued
    • Facilities are vetted
    • Payroll cycles are structured

    This isn’t growth-at-all-costs.
    This is receivable-backed expansion.

    And I understand the operational side — I’ve worked inside healthcare. I know how facilities operate, how clinicians think, and where staffing breaks down. We’re not experimenting with the system. We’re solving a problem I’ve lived

  • 81. What happens if a hospital delays payment or defaults?

    We structure funding only against verified, completed shifts tied to creditworthy facilities.

    Before capital deployment:

    • Shift verification is completed
    • Invoice is validated
    • Facility credit profile is assessed
    • Exposure is short-duration (30–45 days)

    We’re not funding projected revenue. We’re funding delivered healthcare services.

    Additionally, we diversify across multiple facilities to avoid concentration risk. No single hospital represents systemic exposure.”

  • 82. Staffing is crowded. What makes handglove different?

    Most staffing agencies compete on relationships. We compete on payroll reliability and capital structure.

    The industry bottleneck isn’t demand — it’s liquidity. Agencies fail because they can’t float payroll during growth.
    We’re building infrastructure around invoice-backed payroll velocity. That allows us to scale faster, onboard larger hospitals, and guarantee clinician payment without stress.

    Whoever guarantees payroll controls clinician retention.
    Whoever controls clinician retention controls hospital contracts.”
    You reposition from “agency” → to “infrastructure player".

  • 83. Is this scalable without Heavy Infrastructure

    Unlike:
    • Hospitals (real estate heavy)
    • Pharma (R&D heavy)
    • Manufacturing (inventory heavy)

    Handglove staffing is:

    ✔ People-based
    ✔ Technology-enabled
    ✔ Operationally scalable
    Expansion requires systems, not buildings

  • 84. Does Handglove have a strong Retention hook

    As our clinicians are:
    • Paid on time
    • Paid weekly
    • Paid without delays

    They don’t leave.

    Reliable payroll becomes our competitive advantage.
    Retention = stable revenue = lower acquisition cost

  • 85. Is there a High Market Demand?

    The U.S. healthcare staffing market is worth tens of billions annually.
    Drivers:
    • Nursing shortages
    • Burnout & flexible workforce trends
    • Aging population
    • Facility staffing mandates
    Per diem is growing because:
    • Facilities reduce fixed labor cost
    • Clinicians prefer flexibility
    • Hospitals outsource risk
    That equals expansion runway

  • 86. Is it Recurring Revenue?

    Healthcare never shuts down.
    • Hospitals operate 24/7
    • Assisted living facilities need daily coverage
    • Shifts must be filled
    • Payroll happens weekly
    That means:
    ✔ Constant demand
    ✔ Recurring invoices
    ✔ Predictable cash cycles
    Investors love recurring revenue more than one-time transactions.

  • 87. What are the Security?

    Unlike tech startups:
    • Revenue is tied to completed shifts
    • Invoices are verifiable
    • Facilities are creditworthy
    • Payment cycles are structured
    For a factoring or credit investor, this is:
    ✔ Asset-backed
    ✔ Short-term exposure
    ✔ Measurable risk
    ✔ Predictable interest return
    That reduces downside.

  • 88. What is the Margin Potential?

    High Margin Potential
    Typical economics:
    • Facility bill rate: $70–$120/hr
    • Clinician pay: $40–$65/hr
    • Gross spread: $20–$40/hr

    Multiply by:
    • 50 clinicians
    • 36 hours/week
    • 52 weeks/year

    Now scale that to 500 clinicians.
    This becomes a payroll velocity machine.

  • 89. Why Handglove

    Because we understand both sides – our board of advisors are already in healthcare, we see the staffing gaps firsthand, and we are building infrastructure around payroll reliability. Whoever controls payroll reliability controls clinician and facility loyalty.

  • 90. Is Factoring a speculative investment?

    This isn’t speculative tech. This is real services, real facilities, real receivables. Capital turns fast. Exposure is short-duration. And as we onboard more hospitals, payroll velocity compounds.

    More shifts → more invoices → more capital cycles → more return.

    We’re not asking you to fund an idea. We’re inviting you to power the payroll engine behind healthcare mobility – and scale with us as we capture market share.

    This is a recurring, asset-anchored, high-velocity credit opportunity inside a multi-billion-dollar industry.”**

  • 91. What kind of staffing investment portfolio are you offering?

    Hospitals operate 24/7 and consistently face staffing shortages. The demand is constant. The problem isn’t revenue — it’s timing. Facilities pay Net-30 to Net-60, while clinicians expect weekly pay. That timing gap creates both risk and opportunity.

    Our model converts completed shifts into verified, invoice-backed receivables. Each payroll cycle becomes a short-duration, asset-backed cash flow event. For a credit or factoring partner, this means predictable turnover, measurable exposure, and structured returns tied to real healthcare services — not speculation.

    As we scale clinicians and facilities, capital velocity increases. More shifts mean more receivables, more cycles, and more recurring return.

    In short, we’re turning healthcare staffing demand into a controlled, repeatable credit engine — with strong downside protection and scalable upside

Board Of Adviser FAQs
  • 92. Does Handglove use AI?

    Yes—matching clinicians to shifts quickly.

  • 93. What is the network effect?

    More users = faster fills + lower cost.

  • 94. How does Handglove scale geographically?

    By onboarding facilities and clinicians simultaneously.

  • 95. What is the revenue potential?

    High—based on transaction volume.

  • 96. What is the biggest competitive advantage?

    Speed + cost + control.

  • 97. How does Handglove beat competitors?

    By removing middlemen (factoring firm) and optimising pricing.

  • 98. Can this expand beyond healthcare?

    Yes—model is transferable.

  • 99. What is the ultimate goal?

    To become the infrastructure powering healthcare staffing globally.

  • 100. What is long-term vision?


    A global healthcare labor exchange.

General Overview FAQs
  • 101. Is Handglove a staffing agency?

    Handglove IS NOT a staffing agency—

    We turn your internal staff into your first staffing solution—and remove the cost and risk of staffing agencies.

    We're the backbone of your workforce, empowering you to cover call-outs internally first, with flexible per diem and agency backup when needed—without the fear of 4-hour cancellation penalties.

  • 102. How is Handglove different from agencies?

    No middlemen—a direct connection between facility and clinician, reducing cost and delays.

  • 103. Who is Handglove for?

    Hospitals, nursing homes, assisted living facilities, and healthcare professionals (CNAs, LPNs, RNs).

  • 104. What is Handglove?

    Handglove is a healthcare staffing platform that connects facilities with the world's most skilled clinicians instantly.

Payment And Funding FAQs
  • 105. Can payments be automated?

    Yes—fully automated workflows.

  • 106. Are there hidden fees?

    No—transparent pricing.

  • 107. Are payments secure?

    Yes—bank-level security.

  • 108. Is there invoicing?

    Yes—automated.

  • 109. Do facilities prepay?

    Yes or through structured billing. They get cheaper discounts.

  • 110. Who pays clinicians?

    Handglove manages payments.